An Identity Resolution Engine is a software tool that aids businesses in identifying and merging customer data from multiple sources. These engines employ diverse techniques like machine learning and data analysis to develop a comprehensive customer profile that encompasses data from various sources, such as social media, CRM, and website activity.For e-commerce companies, Identity Resolution Engines are crucial for achieving a complete understanding of their customers and improving customer engagement. By employing Identity Resolution Engines effectively, businesses can create customized marketing messages and experiences, streamline product offerings, and enhance the customer journey.